Return & Refund & Cancellations
CANCELLATION OF ORDER
Every artwork is rare & Masterpiece, exclusive and unique in its own way so before making your decision clear, you should also have an admiration to that masterpiece. We can arrange video viewing to our clients before making the deal. Also if you are not sure how the artwork will look in your space, you can anytime provide the image of that space and we’ll provide it in 3D as you may like. Still you want to cancel the order then you can cancel it within 2 hours of placing the order, we will accept those requests. We will refund the entire amount in such instances. In case the product you have ordered has been shipped or delivered to you, Cancellation of the order in not possible.
RETURN REQUEST FOR ARTWORK DELIVERED IN INDIA:
We have a very flexible 3-days returns policy. Please note we accept return requests if the product is Damaged, Incomplete or Incorrect and only for unframed paintings delivered in India. Please email us at firstname.lastname@example.org with supporting photographs and shipment opening video for reporting any damages within 3 days of receipt of the artwork. We do not accept return requests for framed paintings.
Return shipment must be arranged through Divine Art and shipment in their original packaging including all accompanying certificates received with the order. Customers are responsible for return shipping costs. Refunds will be processed back to the original form of payment once we receive the artwork.
SHIPPING AND PACKAGING
Shipping in India
We offer free shipping only for rolled painting in India through our reputed courier partners like DHL, Bluedart or similar reputed names. Delivery time frame will be 7-10 days with in India. Framed painting shipment cost will depend on its weight and the dimension.
Once the order has left the warehouse, a tracking number will be shared on your registered email with details of the shipping tracking number. Online tracking generally activates 24 – 48 hours post shipping.
We always provide best packaging for all our shipments either it’s for rolled one or for the framed painting. We used best in class packaging material suitable for paintings to prevent damage and moisture during transit so it can reach to you in safe and sound condition.
A foam sheet is placed over the painting before rolling it then painting rolls are put in hard protective tubes and sealed at ends.
Framed painting will be covered with foam sheet and packed in customized hard board box.